FAQ
What can I expect when I call Salon 22?
Salon 22 is a team based environment. This means all hands are on deck at all times. During business hours, you might reach our voicemail system. We recognize that this can be frustrating! In order to provide a seamless experience for our guests during their visit to the salon, as well as provide a professional presence on the phone- we do our best to avoid multi-tasking. Please, leave us a message and you will receive a call back just as soon as possible. Once we connect, we will ask you detailed questions regarding your requested services. Once we have all of the information we need, we get you scheduled and you will receive our custom “welcome email”.
Does Salon 22 do appointment confirmations?
Yes! As a courtesy, we have several confirmation services in place. We do not recommend that you rely upon these courtesies as technology isn’t perfect! You will receive an automated email 2 days before your visit. Within that email is an opportunity to ‘click to confirm’. Once you click to confirm, our system alerts us and we mark your appointment as confirmed. On the day of your appointment, you’ll receive an automated text with a friendly reminder. These features can be turned off at any point. If we do not hear back from our email confirmation system, one of our team members will call you personally.
What can I expect when I arrive to my first appointment at Salon 22?
Upon arriving to your first appointment, you will be greeted by one of our team members, offered a glass of wine, beer, water, coffee or tea as well a light snack from our refreshment table. We’ll also ask you to fill out a simple form. This form outlines our policies and collects basic information for your personal client file. We NEVER share any of this information and we do not SPAM you!
How soon will I get an appointment?
We are a small team and we do book up quickly. It is absolutely possible to get in last minute, so give us a call and we’ll do our best to work with you! We are committed to our ‘quality over quantity’ mantra, which means we shy away from “squeezing” our guests in. Hair dressing is a creative process and communication is just as important- neither of these things should be rushed. **Our more experienced stylists usually book out 1-2 months during prime hours (evenings/saturdays).
What forms of payment do you accept?
Visa, MasterCard, Venmo, Check and Cash.
What are your tipping policies?
All of our stylists gratefully accept gratuities. Gratuities are accepted in the form of cash, Venmo or checks made directly to your stylist. Unfortunately, we cannot add gratuities on to credit card or check transactions.
What if I have a concern about my hair color or cut?
If you have a concern, please notify us within 72 hours. Within 2 weeks of your visit, the stylist that worked with you will happily make adjustments to your cut or color free of charge. If your adjustment involves changing the color or cut that was decided upon during your original visit, regular pricing will apply. If you should prefer to work with a different stylist, regular pricing will apply.
Can I return my products?
Products can NOT be returned. We offer a 60 day window for you to EXCHANGE any product you purchase at Salon 22. Your product must be 2/3 full and brought back to the salon within 60 days of purchase. We reserve the right to refuse any exchange.
Will my clothes get ruined during the coloring process?
Full coverage, kimono style client robes are provided to each guest. Our restroom is equipped with hangers so that your clothing items can be removed and hung away from the salon floor. It is not required for you to remove your clothing, but it is strongly encouraged. We recommend refraining from wearing turtlenecks, bulky sweaters, hoodies or collared shirts when possible. Over the client robe, you will be draped with a waterproof/chemical proof cape and a towel fastened around your neck. *Salon 22 is not liable for any damage to your clothing during your hair treatments.
I hate leaving the salon with color stains on my skin, is there any way to prevent that?
Lucky for our guests, we feel exactly the same way. Before color application begins, your stylist will apply a ‘barrier cream’ to your hairline. The barrier cream prevents the color from seeping onto your skin and leaving that unsightly ring of color behind. Throughout the color application process, our team diligently wipes away access color so that your hairline looks tidy. While we do occasionally encounter skin types that manage to hold on to a faint stain, we have an Aveda Skin stain remover that will drastically reduce, if not remove, the remnants.
Should I bring pictures of haircuts and colors that inspire me?
Yes!!!! If you don’t, we’ll provide you with some during your consultation. Your stylist will take the time explain all of the things that can be found within a photograph of hair. For example, we point out if the model has extensions in her hair, if the lighting that the hair was captured in is realistic, if the style is something reasonable for you to maintain, etc…. A great place to find hair inspiration is by viewing the Instagram accounts that are listed underneath our team bios!